Frequently asked questions
What are your processing times for Jewelry?
Most items are made to order: Processing time is within 1-3 business days
Custom and personalized Jewelry orders:
Custom orders will be processed within 3-5 business days, if the materials are on hand. Otherwise, 2 weeks if materials need to be ordered.
Customized items are a final sale, i.e., orders that are made by special requests.
Gift wrapping and packaging:
Jewelry is securely foam wrapped and placed in an Organza drawstring pouch with the exception of SETS which will arrive in a cotton lined boxed tied with an Organza ribbon.
Each pouch and box is sealed within a clear bag for protection and shipped in a bubble packet.
- Processing time is within 3- 5 business days
- Processing time FOR MADE TO ORDER 1 - 2 weeks
- Shipping costs available here
How accurate are the colors/tones of the Artwork displayed?
We have made every effort to ensure that the images you see on our site and the final prints are as true to the originals as possible.
However, since the colors you see depend on your computer monitor settings, we cannot guarantee they are 100% accurate. Many of our customers do comment on how much more beautiful the prints are in person.
Am I able to purchase a custom sized print or painting?
Yes. Please contact us to discuss the image that you want to be customized with the dimensions of the print or painting that you would like to order.
Packaging for artwork/prints:
Prints 14x18 and under are shipped individually within archival plastic sleeves and placed in a Rigid Flat Mailer with "please, do not bend stickers, thank you".
Larger prints are shipped within archival plastic sleeves, rolled and inserted in a tube, wrapped in heavy duty kraft paper and shrink wrapped to protect it form the elements.
Paintings larger than 11x14" are shipped securely taped between sheets of thick foam core, wrapped in heavy duty kraft paper and shrink wrapped for added protection.
Can a purchase print or a piece of original art be copied by me?
When you purchase a print or a piece of original artwork, you do not purchase the copyright or the right to reproduce the image in any form: You purchase only a physical copy of the image. You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, education, or for your own private use. If you would like permission to use an image, please contact us for a licensing request, thank you.
Do You Accept Refunds?
It is our intention for you to be satisfied with your purchase. We stand by our items and make every effort to describe them properly and offer clear photos. Return authorizations are required within 7 days of receipt of merchandise for proper processing via an email conversation. Your purchase must be returned within 14 days of our conversation. When we have received your return, you will then receive a refund in the amount of the original purchase, less the shipping.